COVID-19 Triage Chatbot

COVID-19 
screening tool 
to support the 
‘new normal’

As the number of patients and intensity of their care continue to climb, healthcare systems are overwhelmed and patients are unsure how to move forward.
 
Based on CDC guidelines, the omnichannel communication tool is available on any smartphone, computer, or tablet, and can help to triage patients in under 30 seconds.
 
The solution provides real-time outbreak feedback on novel COVID-19 cases to connected health officials, as remote screenings for employees and students return to normal daily activities.

Patients quickly triage based on a series of questions and symptoms

Advanced AI quickly capture patients who have an immediate need for treatment 
AND connect 
them to remote diagnostics 
for further testing.
 

Diagnosis across patient populations:

Instead of patients calling directly to their doctor, and overwhelming clinical staff with calls, they simply open the chatbot application, answer a series of questions about their symptoms, and are directed to the next steps, such as immediately to emergency services or to a local testing facility.
 
 

Built by SoftServe and powered by Clinc, the COVID-19 triage chatbot uses minimal capability power neural networks and conversational artificial intelligence (voice AI) platforms. The system currently understands 82 languages with multiple dialects and linguistic styles.

Using the  device’s enabled camera, the solution can measure the patient’s heart rate, respiration rate, and emotional state for further symptom detection.

Judy is worried she might have COVID-19. She calls her doctor to discuss her symptoms.
 

Many others are also worried about the pandemic. They call the doctor’s office at the same time.
 
 

Offices are overwhelmed with incoming calls. Judy feels frustrated by very long wait times.
 

Judy opens a chatbot on the hospital’s website and starts a conversation.