Many others are also worried about the pandemic. They call the doctor’s office at the same time.

 

 

Offices are overwhelmed with incoming calls. Judy feels frustrated by very long wait times.

 

Judy opens a chatbot on the hospital’s website and starts a conversation.

If she has life-threatening symptoms, THE CHATBOT redirects her to seek emergencyservices.

 

 

If triaged as HIGH-RISK, THE CHATBOT recommends COVID testing.

 

 

If she is at low risk, Judy is advised to maintain social distancing but call again for worsening symptoms.

 

 

Judy’s fears are alleviated, while her doctor can better focus on the people who most need care.

 

 

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Offices are overwhelmed with incoming calls. Judy feels frustrated by very long wait times.